Preparing to apply under IFSCA's FinTech Sandbox Framework, 2026. We are registering interest only. No units are issued and no money is collected on this website.
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Complaints and grievances

If something has gone wrong, we want to hear about it and put it right. Raising a complaint is free.

  1. Raise it with us

    Raise a ticket under "A complaint or grievance" in the marketplace, or email our grievance officer. Tell us what happened and what you would like us to do.

  2. We acknowledge it

    We confirm we have received your complaint within one working day, with a reference number.

  3. We respond in full

    We aim to give you a full response within 15 days. If we need longer, we tell you why and when you will hear from us.

  4. If you're not satisfied

    You can ask for your complaint to be reviewed by our grievance officer. Once VionX is admitted to IFSCA's sandbox, IFSCA's complaint-handling rules for entities in the IFSC, including escalation to IFSCA, will apply as set out in our authorisation.

Grievance officer

Grievance Officer, Sentraiq Analytics Pvt Ltd
support@vionxindia.com
Sentraiq Analytics Pvt Ltd, Gandhinagar, Gujarat, India